Contact The Gold Lab

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Get In Touch With The Gold Lab

Whether you are looking for the right equipment to improve your fine gold recovery, have questions about an existing order, or want to learn more about our precision engineered recovery systems, The Gold Lab is here to help.


We understand that choosing the right gold recovery equipment is an important investment. Every mining operation is different, and selecting equipment that suits your concentrates, recovery goals, and level of experience can make a significant difference in your results. Our team is committed to providing helpful information so you can purchase with confidence.


Originally established in 2009 and re-established in 2025, The Gold Lab continues to support gold prospectors around the world with professionally engineered equipment designed to recover more fine gold while reducing material loss.


Whether you are a recreational prospector, a weekend miner, or someone processing concentrates on a larger scale, we welcome your questions and look forward to helping you improve your gold recovery process.

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Phone

(661) 878-1124
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Email

john@thegoldlab.com

stevegrib@thegoldlab.com

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Address

199 College Drive, Grants Pass, Oregon 97527, United States

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Hours

Open 24 hours a day, 7 days a week.

Send Us A Message

Our online contact form provides a simple way to reach The Gold Lab.

You are welcome to contact us if you have questions about:

  • The Gold Lab Recovery System.
  • Magnetic Gold Separator.
  • Gold recovery equipment.
  • Fine gold recovery techniques.
  • Mining concentrates.
  • Product availability.
  • Shipping information.
  • International orders.
  • Order status.
  • General product support.
  • Future products and accessories.

If your inquiry relates to a recent purchase, including your order details will help us respond more efficiently.


We aim to provide helpful, accurate information so you can make informed decisions about your equipment and recovery process.

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Worldwide Shipping

The Gold Lab proudly supplies gold recovery equipment to customers across the world.


Whether you are located within the United States or internationally, our goal is to make purchasing professional recovery equipment as simple as possible.


Shipping is handled using Pirate Ship, allowing shipping costs to be calculated automatically based on the delivery destination. This ensures customers receive accurate shipping rates regardless of where they are located.


Every order is carefully prepared before shipment to help ensure equipment arrives safely and ready for use.


Customers purchasing both qualifying products may also receive free shipping within Oregon and California.


As The Gold Lab continues to expand its product range, worldwide shipping will remain an important part of serving the international gold prospecting community.

Ordering Online

Ordering from The Gold Lab has been designed to be straightforward and secure.


Customers can browse available products, complete their purchase through PayPal, and receive confirmation once payment has been processed.


Orders are fulfilled automatically following successful payment, helping reduce delays and allowing products to be shipped as quickly as possible.


Printable invoices are available for every completed order, making it easy for customers to maintain purchase records for personal or business purposes.


With only two carefully engineered products currently available, customers can shop with confidence knowing each product has been developed through years of engineering, testing, and refinement.


Additional products and mining accessories will be introduced as the company continues to grow.

Payment Information

The Gold Lab currently accepts PayPal as its exclusive payment method.


PayPal provides customers with a secure and trusted checkout experience while supporting both domestic and international purchases.


At this time:

  • PayPal is the only accepted payment method.
  • No subscriptions are offered.
  • No discount codes are available.
  • No customer notes are collected during checkout.
  • Orders are processed after successful payment.

This simple checkout process allows customers to complete purchases quickly while maintaining a secure online shopping experience.

Shipping And Returns

Shipping costs are automatically calculated according to the delivery address, ensuring customers receive accurate rates based on distance.


The Gold Lab proudly accepts both domestic and international orders and works to process shipments efficiently after payment has been received.


Please note the following purchasing policies:

  • No sales tax is collected.
  • Orders are fulfilled automatically after payment.
  • Printable invoices are provided.
  • No refunds are offered.
  • No store credit is available.

Customers are encouraged to review product information carefully before placing an order. If you have any questions regarding equipment compatibility or selecting the right product, we recommend contacting The Gold Lab before completing your purchase.


Our team is happy to provide guidance to help ensure you choose the recovery equipment that best suits your needs.

Supporting Gold Prospectors Around The World

Gold prospecting communities exist across every continent, and The Gold Lab is proud to support miners wherever they pursue their passion.


Our mission extends beyond simply selling equipment. We are committed to helping prospectors better understand fine gold recovery, improve concentrate processing, and recover more of the valuable material they have already worked hard to collect.


As our product range expands, we will continue providing educational resources, practical guidance, and professionally engineered equipment designed to meet the evolving needs of modern gold prospectors.


Whether you are preparing for your first prospecting trip or refining an established recovery process, The Gold Lab is ready to assist.

We Look Forward To Hearing From You

Every question is an opportunity to help another prospector improve their gold recovery results. Whether you need information about our products, assistance with an order, shipping guidance, or advice before making a purchase, The Gold Lab is committed to providing friendly, knowledgeable support. Contact us today to learn more about our precision engineered gold recovery equipment and discover how The Gold Lab can help you recover more fine gold with confidence, wherever your prospecting journey takes you.